Guest Services

We are truly delighted that you have chosen us as your Orlando vacation destination.  It is very important to us that your stay be as comfortable and as enjoyable as possible. We take great pride in providing our guests with the highest levels of service and hospitality, and it is our unspoken goal to exceed your expectations.

We provide a 24-hour check-in service for your convenience, so you’ll be able to access your property no matter what time you arrive!

Regular Check-in time is 4:00 pm and check-out time is 10:00 am. If you require an extension, specially reduced day rates may be available.

We offer around-the-clock support to all our guests in all the vacation homes we manage. If you have maintenance issues or require any other type of assistance our staff is always available to you.

Our arrival and departure policies have been carefully created with each guest in mind. We want to make sure you’re checking into a clean and well-maintained property for vacation. The cleanliness and upkeep of our Villas and Vacation Homes are of the utmost importance. We understand that our guests may desire an earlier check-in time and likewise, a later time for departure.  All Vacation Rentals offers guests the ability to schedule an early arrival or late departure for an additional charge depending on availability.

All of our vacation rentals contain a very useful and informative welcome guide offering advice and ideas for the perfect stay in Florida. Some of the helpful information within this package includes:

Useful information on any of the vacation rental homes and facilities

Important arrival and departure tips.

  • Useful telephone numbers
  • Details about the property
  • Vacation safety and security facts
  • Orlando and Kissimmee local area guide
  • Disney and other Orlando attraction hints
  • Useful driving tips for guests living outside of North America
  • A breakdown of important notices and checklists

Baby equipment available for any of our Rental homes:

  • Free use of a high chair
  • Free use of a child’s pack ‘n’ play
  • Any Pre-ordered Equipment will be waiting for you upon your arrival.

Thank you

Roy Hafer